So, how do I get my luggage delivered?                                                                           

Simple! Log on to the booking page and follow the booking procedure, telling us what items need to be collected and where they need to be; then confirm all your details before arranging payment. From there you will receive confirmation of your luggage delivery order, and MoveMyBag will do the rest.

What is the maximum weight allowance per piece?                                                                 

We specify that any one piece of luggage must weigh a maximum of 10kgs. This weight limit will help protect your belongings from damage and will help protect our operator’s backs when lifting the bags.  Any item overweight may be charged an excess or refused delivery and may cause serious delays to your order.

Do I need to label items?   

It is essential that all items are clearly marked.  We recommend that every item has your name and destination address clearly, and firmly, attached to each item using the labels that we supply when the confirmation of order is sent to you.

Can I have my luggage picked up or delivered on weekends?                                                           

Yes we operate 7 days a week

Does MoveMyBag offer insurance coverage? 

In the unlikely event of loss or damage, MoveMyBag will provide insurance, up to the maximum of £250.00 for luggage contents only (NOT LUGGAGE), upon the completion of the necessary claim form, and after thorough investigation into any such incident, for each delivery/consignment (whether single OR multiple pieces shipped). In addition, you will receive a full refund of the delivery charges.

MoveMyBag also recommends that clients always have adequate insurance when traveling.

MoveMyBag does not accept liability for certain fragile items including, but not limited to, electronic equipment, musical instruments, jewellery, antiques, incorrectly or inadequately packed items, gifts, artwork or any item that breaches our current Terms and Conditions or any Unacceptable Items.

What items can I send through MoveMyBag?             

You may send personal effects only, we will also accept books and documents of a non-commercial or educational nature, however these items would not be covered under our insurance. We do not accept liability for Gifts packed in luggage.

If I send more than one item do I receive a discount?         

YES! By sending multiple items you are entitled to a discount.

How do I pay MoveMyBag?                                                                                                                  

Please complete the booking page and print of the luggage calculator page and send it to us at MoveMyBag,

How far in advance should I make my reservations?

We recommend booking at least 10 days prior to your required luggage collection date;

Should I secure my luggage?       

                                                                                                     Always have your own identification tag on each bag/travel case. For added protection, also place identification inside each bag/travel case. Secure closed bags/cases with a lock or plastic zip tie, but be careful not to overstuff.

What happens if my delivery order is damaged? 

All luggage items are signed for on collection and delivery. In the unlikely event of loss or damage we must be informed within 12 hours by telephone and a full claim must be made, in writing, within 7 days of the delivery day. You will be required to keep all original packaging in the event of a damage claim. Claims only apply to the luggage contents, and not the actual luggage/container, in all instances.

Are there any cancellation fees?

MoveMyBag will refund all fees where a minimum of 7 business days notice is given except for a small cancellation fee charge, to cover administrative charges, of £15.00. Less than 7 days a 50% refund will be made.

What happens if no-one is available to accept my luggage delivery?    

Should this occur, we would verify the reason for non-delivery of your luggage and re-schedule a delivery later that day.